For Direct Customers:

At GHARYAN STONEWARE & DECORATION INC, we take pride in the quality and craftsmanship of our products. Our Customer Care Policy is designed to ensure your satisfaction while recognizing the artisanal nature of our items.

• Coverage: Our products are inspected to meet our high standards. This policy covers issues such as cracks, chips, or major inconsistencies in the glaze that compromise functionality. Slight variations in color, texture, and finish, as well as minor packaging marks, are inherent to the handmade process and are not considered defects. Additionally, utensil marks on products from regular use are normal and do not indicate a defect or flaw in the product.
• Acknowledgment of Product Information and Use & Care: Customers must review and acknowledge the Use & Care guidelines, and the detailed product information provided on our product pages. These details are essential for understanding how to handle and care for our items. Claims arising from failure to follow this information will not be covered.
• Claims Period: If you believe there is an issue with your product, please contact us at info@gharyan.com within 14 days of delivery. Claims made after this period will not be accepted.
• Resolution: For valid claims, we will provide a replacement or repair at our discretion.
• Exclusions: This policy does not cover damages caused by misuse, improper care, normal wear and tear, or unauthorized repairs or modifications.
• Purchased Through a Retailer: If you purchased our product through one of our retailers, please contact the retailer directly for assistance. We are unable to process claims for products purchased outside our direct channels.
• Eligibility: This policy can only be claimed by either:
  (i) the original purchaser of the product, or
  (ii) the recipient of the product (in a new and unused condition) as a gift from the original purchaser.

For Retailers:

We value our partnerships with retailers and want to ensure that you and your customers are fully supported through our Customer Care Policy.

• Coverage: Our policy covers products that have manufacturing defects such as cracks, chips, or major glaze inconsistencies that compromise functionality. Slight variations in color, texture, and finish, as well as minor packaging marks, are normal for handmade items and are not considered defects.
• Acknowledgment of Product Information and Use & Care: Retailers must acknowledge the Use & Care guidelines and ensure they are aware of the detailed product information available on our product pages. Proper understanding of these details is critical to handling, storing, and displaying our items appropriately.
• Inspection Period: Retailers have 14 days from the delivery date to inspect products and report any issues. After this period, we cannot accept claims, and the retailer assumes full responsibility for the items.
• Responsibilities to Customers: If a retailer’s customer experiences an issue, the retailer is responsible for resolving it with their customer directly. We cannot process claims for products sold through third-party retailers.
• Product Handling and Display: Products must be handled, displayed, and stored according to our Use & Care guidelines and the product-specific information provided on our website. Damages caused by improper handling or storage in-store are not covered under this policy.
• Resolution: For valid claims reported within the 14-day inspection period, we will provide a replacement or repair at our discretion.

• Eligibility:
  This policy can only be claimed by:
  (i) The retailer who purchased the product directly from us.

  For customers who purchased the product from a retailer, any claims must be directed to the retailer where the product was purchased. We cannot process claims or refunds for items sold through third-party retailers, as they handle their own sales and policies.

General Terms for All Customers:

• Limitation of Liability: Our responsibility is limited to the replacement or repair of defective products. We are not liable for any indirect, incidental, or consequential damages.
• Policy Modifications: We reserve the right to update this policy at any time. Changes will be communicated promptly.